| General FAQs |
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| Who is RaceUwin.com?
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| Legal?
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| Where is the RaceUwin.com wagering service available?
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| Who can use the RaceUwin.com wagering service?
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| How do I sign-up?
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| What information is required to open an account?
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| Are transactions confidential?
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| Account FAQs |
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| Can I edit my personal information?
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| Will I be able to see my wagering record?
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| Can I see my balance online?
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| How do I make deposits to my wagering account?
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| Which credit and debit cards do you accept for deposits?
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| Can I have my winnings transferred to my bank account?
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| How do I dispute a miscalculation?
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| Account activity: What does the IRS require?
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| How much does it cost to maintain and transfer funds?
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| Is my credit card and banking information secure?
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| Is customer support available if I have any problems with the activation of my account?
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| Wagering FAQs |
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| How do I place a wager online via my account?
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| When do wagers need to be placed?
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| What types of wagers are accepted?
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| What tracks can I wager on?
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| Can I cancel a wager?
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| How current are the odds that are displayed?
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| Can I access probable payouts?
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| Which pool does my money go into?
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| What happens to my wager when a horse I've chosen as part of my bet has been scratched?
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| Can I still wager via the telephone?
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| Where can I learn more about wagering online?
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| How long after the race does it take for winnings to post to my account?
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| How do I know if my wager was accepted?
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| Can I view my wagering history?
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| What can I do if I suspect that I or someone I know has a gambling problem?
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| Video FAQs |
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| Is video streaming available?
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| General FAQs |
Who is RaceUwin.com?
RaceUwin.com is a pari-mutuel Advanced Deposit Wagering (ADW) service, providing legal, secure and user-friendly phone and online account wagering, powered by eBet Technologies, Inc. through its fully licensed Multi-Jurisdictional Account Wagering Hub in the State of Oregon. All wagers placed through RaceUwin.com are commingled with partnered Host Track pari-mutuel pools. top
Legal?
Advance Deposit Account Wagering (ADW) is legal in various jurisdictions throughout the United States and worldwide. RaceUwin.com, specifically, is a promotional gateway for eBet Technologies, Inc, which is incorporated in the State of Nevada and is licensed as a Multi-Jurisdictional Account Wagering Hub, regulated through the State of Oregon under the rules and laws of the State of Oregon and the United States of America. top
Where is the RaceUwin.com wagering service available?
RaceUwin.com as a promotional gateway of eBet Technologies, Inc. is licensed through the State of Oregon. Therefore RaceUwin.com can only accept wagers from residents in those States and Countries where it is legal to do so. Please contact our business office toll free at 1-877-782-9994 to see if you are from a State where we accept wagers from. top
Who can use the RaceUwin.com wagering service?
Residents over the age of 18 that reside in locations where Account Wagering is legal and for those who possess a preregister account to place wagers. For further information please contact our business office toll free at 1-877-782-9994 between 11:30 AM and 11:30 PM Eastern Time. top
How do I sign-up?
To sign-up for an account simply click the 'Sign Up!' link on the home page and follow the step-by-step instructions. Alternatively, you can call the Business Office toll free 1-877-782-9994 and register for an account over the phone with a live teller between the hours of 11:30 AM and 11:30 PM, Eastern Time, seven days a week. Please be specific to the operator that you want to sign up for a RaceUwin.com account when calling. You will be asked to sign and fax your application to our business office per Oregon racing Commission rules and regulations.top
What information is required to open an account?
To open an account you must provide your name, social security number, DOB, residency information as well as answer a few questions that will aid us in verifying your identity. Once your account is opened, you will be issued an account number and will receive an email message with a User’s Guide which outlines numerous methods for funding your account – should you decide to make a wager. You do not have to fund your account in order to have access, but you will be required to make a minimum initial deposit of $25 in order to start placing wagers on races per Oregon Racing Commission Rules. top
Are transactions confidential?
All wagers and transactions are completely confidential. top |
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| Account FAQs |
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Can I edit my personal information?
Once your account has been registered you may call our business office
toll free at 1-877-782-9994 to change any other personal
information. top
Will I be able to see my wagering record?
Guests will be able to see the history of their current day's wagers by
selecting the history tab in the bet queue section at the bottom right of
the betting interface wagering page or at the Player Dashboard. Click on the Instrument Cluster at the bottom of the Player dashboard. top
Can I see my balance online?
Your account balance is displayed at all times on the betting application wagering screen in the top right hand corner of the screen and on the Player Dashboard, and is updated after each wager has been placed. You will also see your balance in the VIP Suite of the Player Dashboard atop the instrument cluster. You may also call toll free 1-877-782-9994 at any time to speak with a customer service representative should you have any account related questions. top
How do I make deposits to my wagering account?
To make your initial deposit, click the 'Fund' button in the top right
hand corner of the wagering screen and follow the simple directions. A
deposit can be made by Credit/Debit Card (if gambling transactions are
permitted by your banking institution); by Bank Wire Transfer; by sending a
personal check, certified check, traveler's check, or money order through the
mail. ACH, as well as several other convenient deposits methods are also
available. Only Minimum deposits of $25 are accepted with no maximum. top
Which credit and debit cards do you accept for deposits?
MasterCard, Visa and Discover credit cards are accepted
for deposits, as are select debit cards that partner with MasterCard and/or
Visa and carry those respective logos.
All credit and debit cards deposits carry a 5% transaction
fee. (Please check your bank to verify if additional fees may be charged by
your bank). It is the customer's responsibility to understand their bank's
policies in respect to whether your bank will treat your deposit as a
purchase or cash advance. Only Minimum deposits of $25 are accepted with no maximum.top
Can my winnings transferred to my bank account?
Coming soon... Guests, who have been approved for an ACH (Electronic Bank Transfers) and have made a successful deposit via the ACH method, may withdraw from their account by having their winnings and others funds transferred to their bank account. Only Minimum deposits of $25 are accepted with no maximum. top
How do I dispute a miscalculation?
Call the Business Office toll free at 1-877-782-9994
between 11:30 AM and 11:30 PM Eastern Time and speak to a Customer
Services Representative. top
Account activity: What does the IRS require?
We are required by law to report to the IRS (on IRS Form W2-G) all
wagering transactions paying off $600 or more if such winnings are at least
300 times the amount of the wager. RaceUwin.com will also withhold funds at
the standard IRS rate of 25% from wagers where the aggregate total proceeds
of identical bets exceeds $5,000 and if the winnings are at least 300 times
the amount of the wager. top
How much does it cost to maintain and transfer funds?
Some bank services may have monthly transaction limits or charge service
fees. Consult with your bank's customer service representative to find out if
additional fees are imposed. top
Is my credit card and banking information secure?
It is very important that you protect your account login, pin and
password. Our service is set up to protect your login and all account
information on the site. We do this through 128-bit encryption on all pages
that contain account information. All customer account information is stored
on secure servers, which are not on public networks, and are actively
monitored by our staff. For more information, contact a customer service
representative at 1-877-782-9994 or via email at customerservice@RaceUwin.com. top
Is customer support available if I have any problems with the activation of my account?
Yes. Toll-free Customer support is available by calling 1-877-782-9994
or via email at customerservice@RaceUwin.com. top |
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| Wagering FAQs |
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- How do I place a wager online via my account?
- To place a wager you first select the track you wish to wager on, then the race, wager type, wager amount, and then runners. The bet ticket below the runner selection shows you which horses you have selected as you build your bet, as well as the cost of the bet after each click. Once you are satisfied with you bet, and if you have the funds available in your account to cover the cost of the bet, select the 'Place Bet Now' button below the bet ticket. A confirmation window will appear, and once you select 'Submit Wager' your bet has been placed. You will receive a notice on the top right hand corner of your receipt confirming that your wager was accepted or informing you that your wager was denied. If a line is drawn through your wager in the history panel your wager was not accepted. Once your bet has been submitted, you can view it at the right of the bet ticket by selecting the 'History' tab in the 'Bet Queue'.
Should you wish to build a bet or multiple bets and want to submit it at a later time, follow each of the steps above but instead of selecting 'Place Wager Now' press the 'Queue' button. Your bet will then be placed in the 'Bet Queue'. When you want to submit this wager simply select it from the queue and press 'Place Selected Wagers'. You have the option to place all of your queued wagers, or pick and chose from your list. top
- When do wagers need to be placed?
- In most cases, wagers can be placed right up to post time. However, note
that some tracks now close wagering earlier. To avoid being shut out due to
delays related to connectivity and online traffic, we recommend that wagers
be placed as early as possible. top
- What types of wagers are accepted?
- We support nearly all wager types offered by our member tracks. The
wagering menu will virtually mirror the tracks' wagering menus with the
exception of parlay wagers (such as twin-trifecta or tri-super), which
require an exchange ticket. Exchange wagers can be made by performing the
first leg of the wager on line and the second wager needs to be called in
toll free at 1-877-782-9994 and selecting the live operator option. top
- What tracks can I wager on?
- Depending on legal restrictions and state of residence, customers can
wager on all RaceUwin.com partner tracks. For a list of tracks,
view the online track racing schedule or call
Customer Support at 1-877-782-9994. top
- Can I cancel a wager?
- Once a wager has been confirmed, submitted and accepted, and has left the wagering queue, a wager can be cancelled with some restrictions if cancelled prior to the start of a race. top
- How current are the odds that are displayed?
- The current odds listed on the wagering site are updated directly from
the racetracks a minimum of once every 60 seconds and as often as every 15
seconds depending on the availability of information from the Host racetracks
tote provider. top
- Can I access probable payouts?
- You can access various probable payouts based on the track, race, and bet
type by clicking on the probables tab located to the left center of the site. top
- Which pool does my money go into?
- Your wager will be commingled into the appropriate wagering pool of the
host track. top
- What happens to my wager when a horse I've chosen as part of my bet has been scratched?
- For most wager types, you will either receive a refund or your wager will
be replaced with another horse(s) in accordance with the Host track's
policies for handling scratches, typically the favorite. top
- Can I still wager via the telephone?
- Yes. Telephone wagering is available through a live operator by calling
toll free 1-877-782-9994 and choosing the live operator option. top
- Where can I learn more about wagering online?
- Feel free to call Customer Support and ask for a business office
representative toll free at 1-877-782-9994. top
- How long after the race does it take for winnings to post to my account?
- It takes only a few minutes from the time the official race results are
posted at the track for your winnings to post to your account. top
- How do I know if my wager was accepted?
- Once you have confirmed and submitted your bet, accepted bets are
displayed accompanied by a ticket number in the history section of the 'Bet
Queue'. This information can be printed at any time by using your computer's
print screen function. If a line is drawn through your wager that means your
wager was not accepted. top
- Can I view my wagering history?
- Current day online wagers can be viewed in the 'Bet Queue' by selecting the history tab on the betting application or in your VIP Suite on the Player Dashboard – where you will see “My Active Races” – which shows all races on which you have wagered for the current day. You may also review all of your wagering details in the “Wager History” accessed thru the Player Dashboard Instrument Cluster. Further support is available by calling Customer Service. top
- What can I do if I suspect that I or someone I know has a gambling problem?
- RaceUwin.com encourages responsibility in gambling behavior. If you or anyone you know have a gambling problem, or suspect they may have a gambling problem please contact the National Council of Problem Gambling toll free at 1-800-522-4700. top
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| Video FAQs |
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Is video streaming available?
Yes. Live video streaming racing is available to active wagering account holders for many tracks. If you are experiencing technical difficulties you may consult this user guide http://www.streaming.robertscomnet.com/ or contact Customer Support at customerservice@RaceUwin.com or call toll free 1-877-782-9994.top |
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